Dear Community Members,

On Tuesday, September 15th, 2020 we received updated guidance from the New York State Department of Health pertaining to visitation in the nursing home. This is an executive order that goes into effect on September 17th, 2020.

The following was taken from the NYSDOH memo:

“Visitors, including long-term care ombudsman, are screened for signs and symptoms of COVID-19 prior to resident access. Additionally, the visitor must present a verified negative test result within the last week (7 days) and visitation must be refused if the individual(s) fails to present such a negative test result, exhibits any COVID-19 symptoms, or does not pass screening questions.

Starting September 17th:

  • All visitors must present (on paper) a verified negative test result within the last week (7 days).
  • Without this verification, visitation will not be permitted

We understand this is an added step in the efforts to visit your loved ones but we must maintain strict compliance with the State.  We thank you for your continued cooperation, and we remain committed to your loved one’s care and well-being.

For information on how/where to be tested, we recommend reaching out to:

  • Your Primary Care Physician
  • WellNow Urgent Care in Batavia: (585) 201-5598
  • For COVID-19 testing and locations:
  • Individuals who have questions regarding eligibility or access for testing should call the New York State COVID-19 Hotline at 1-888-364-3065 or visit the NYSDOH website

If you have further questions please reach out to:

  • Thomas Blomer: (585) 798-8166
  • Rebecca Mannella: (585) 798-8127
  • Nicci Nicholson: (585) 798-8120