Teresa Rucci is the Admission’s Manager at OCH. The department has several positions including: Switchboard Operators, Admission Processors and a Financial Counselor. The switchboard operators are considered to be the “HUB” of hospital. They are often the first contact someone has at our facility and customer service is one of their top priorities. They answer and direct calls, and are responsible for knowing what is taking place in the facility at all times. They page all emergency codes and follow up with 911 as necessary. They also pre-register patients verify insurances, determine if patients have co-pays and update patient information as needed among other duties. Admission Processors register all patients, verify information, collect copayments, provide patients with necessary information (Bill of Rights, Charity Care, etc.). ER patients are registered at bedside. In 2016approximately 25,000 patients were registered and about 9,000 were registered for ER. The Financial Counselor, Anthony Drisdom is the Admissions Supervisor and Isa CAC (Certified Application Counselor) through the NYS Marketplace. He also assists patient with Charity Care and calls insurance companies for inpatient admissions/observations. This is a very busy department. Please thank them when you get a chance for their hard work and dedication to Orleans Community Health!
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