Patient Services Representative

Orleans Community Health Medina Hospital is seeking a Patient Services Representative to join our Registration Front Office Team located at Medina Hospital.

Shift and Status

  • $30/hr. incentive for extra time pick ups!
  • Full-Time, day shift
  • 9% Shift Differential for hours worked after 3pm
  • Competitive pay and benefits package including health, dental, and vision as well as a pension and 403(b) plan.


Medina, NY 14103

Position Summary

The Patient Services Representative is our “admissions processor expert”, and first impressions of Orleans Community Health!  The Patient Services Representative is responsible for the registration of patients and processing/resolution of registration reports.  This position also managing the switchboard and communicates with internal and external customers.  This position requires a drive for helping people, an extremely high level of organization, with the ability to prioritize on a daily basis.  A vital part of our Admissions Team, this position must demonstrate professionalism in both dress and speech, along with proper phone etiquette and a positive attitude.


  • Keyboard experience (40-60 wpm).

  • High school diploma; supplemented with one (1) year of related medical office experience.

  • Successful completion of an accredited medical office training program may be substituted for the required one (1) year of medical office experience.

  • Professional in attitude, conduct, and appearance.

  • Able to calmly and effectively handle any emergency/drill/disaster procedure.

  • Knowledge of various insurance requirements and medical terminology.

  • Verbal and written communication skills with strong interpersonal/human relations skills.

  • Ability to maintain a positive attitude in the workplace.

  • Ability to approach problems/decisions analytically.

  • Ability to maintain acceptable production and quality assurance standards according to department policy

  • Ability to maintain confidentiality

Benefits and Perks

  • We offer an outstanding team-oriented environment, challenging and rewarding careers, and valuable benefits to our employees.

  • Be a part of an experienced team: We are a family-oriented facility with many of our employees with us for 10, 20, or more years!

  • Work in a highly-respected organization that is committed to quality patient care!

  • Flexible scheduling that works around your personal life.

  • Competitive wages, superior pension, and retirement plan with employer contributions.

  • Shift differential for working evening and night shifts.

  • Excellent vacation, holiday, and sick leave package.

  • Tuition assistance to provide opportunities for career growth.

  • Independent health insurance, dental, vision, and no-cost life insurance.

  • Free parking, safe and quiet country setting in Medina along the historic Erie Canal!

  • The satisfaction of knowing you’re making a difference in someone’s life every day.

About Us

Orleans Community Health is comprised of Medina Memorial Hospital, (a designated Critical Access Hospital), Renal Dialysis Centers located in Medina and Batavia, NY, Primary and Walk-In Clinic in Albion, NY, a 30-bed Skilled Nursing Home, Outpatient, and Ambulatory Services, and Community Partners Wellness Center.  We are always looking for positive, dependable, caring individuals to join our team!

Our Mission

To improve the health of the communities we serve by providing equal access to quality health care services at the right time, in the right place, with the most efficient use of resources.