Patient Services Representative - Orleans Community Health

Patient Services Representative

Apply Online – Orleans Community Health


Orleans Community Health Medina Hospital is seeking a Full Time Patient Services Representative to join our Registration Front Office Team located at Medina Hospital. If you like to engage with people, have a great personality and are detail-oriented then we’d love to talk with you!

Shift and Status

Full time Status with opportunities for additional pick-up shifts

Day Shift 630a-230p, 7a-3p, 8a-4p

Competitive pay and benefits package including health, dental, vision, pension and 403(b) plans!

Up to thirty-five dollars per hour extra incentive for additional shift pick-ups!

Position Summary

The Patient Services Representative is our “Admissions Expert”, and first impression of Orleans Community Health!  The Patient Services Representative is responsible for the registration of patients and processing/resolution of registration reports.  This position also managing the switchboard and communicates with internal and external customers.  This position requires a drive for helping people, an extremely high level of organization, with the ability to prioritize on a daily basis.  A vital part of our Admissions Team, this position must demonstrate professionalism in both dress and speech, along with proper phone etiquette and must demonstrate a positive attitude and willingness to serve the public!


Keyboard experience (40-60 wpm).

High school diploma; supplemented with one (1) year of related medical office experience.

Successful completion of an accredited medical office training program may be substituted for the required one (1) year medical office experience.

Professional in attitude, conduct, and appearance.

Knowledge of various insurance requirements and medical terminology.

Verbal and written communication skills with strong interpersonal/human relations skills.

Ability to maintain confidentiality.

Benefits and Perks

We offer an outstanding team-oriented environment, challenging and rewarding careers, and valuable benefits to our employees.

First, you’ll be a part of an experienced team in a family-oriented facility, many of our employees have been with us for 10, 20 or 30 more years!

You will be working in a highly respected organization that is committed to quality patient care!  We maintain realistic staffing levels that offer downtime during the day. You will not be overworked!

We offer flexible scheduling that works around your personal and school schedule.

We offer competitive wages, with superior pension and retirement plans with employer contributions.

We offer a 9% shift differential for working evening and night shifts.

We have an excellent vacation, holiday and sick leave package.

We offer tuition assistance to provide opportunities for career growth. Company, including dental, vision and no-cost life insurance.

We offer free parking and are located in a safe and quiet country setting in Medina along the historic Erie Canal!

About Us

Orleans Community Health is comprised of Medina Memorial Hospital, (a designated Critical Access Hospital), Renal Dialysis Centers located in Medina and Batavia, NY, Primary and Walk-In Clinic in Albion, NY, a 30 bed Skilled Nursing Home, Outpatient and Ambulatory Services, and Community Partners Wellness Center.  We are always looking for positive, dependable, caring individuals to join our team!

Our Mission

To improve the health of the communities we serve by providing equal access to quality health care services at the right time, in the right place, with the most efficient use of resources.

Salary Expectations for this role: Annually $30,000-$40,000