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Updated 07/20/2021

Visitors Must Abide by the Following Guidelines:

  • Visiting hours on the Medical-Surgical floor/Transitional Care will be from 8 AM – 8 PM daily.
  • Exceptions may be made in end-of-life situations.
  • All visitors will be required to undergo the COVID-19 screening upon entering the hospital.
  • Visitors must wear face coverings at all times (covering mouth and nose), regardless of the visitor or patient vaccination status for influenza or COVID-19.
  • Visitors who fail to wear a face covering and other PPE as requested by the facility will be asked to leave the facility.
  • Visitors must be 16 years of age or older.
  • Once in the facility, visitors must remain in the patient’s room throughout the visit, except when directed to leave by hospital staff during aerosol-generating procedures or other procedures or circumstances for which visitors are usually asked to leave or to use the restroom, and must be appropriately distanced from any other patients or staff.

Department Visitation Guidelines:

  • General Visiting on the Medical-Surgical floor/Transitional Care: Two visitors may be permitted between the hours of 8 AM – 8 PM, except in certain circumstances. On a case-by-case basis, limitations may need to be made due to the clinical condition of the patient or at a patient’s request. In addition, caregiving by family members is encouraged, at the discretion of the family and patient.
  • Emergency Department: One Visitor may be permitted, but when necessary to carry out the patient’s treatment they may be asked to move to the waiting room. Emergency Department staff will keep visitors informed of the patient’s condition.
  • Surgery: One visitor may be permitted and will be provided with a waiting area on the third floor.
  • Lab/Radiology: No visitors are permitted at this time. Exceptions include: if the patient is a minor, disabled, or other requirement is needed that hospital associates are unable to provide.
  • Ultrasounds: One visitor may be permitted.
  • North Wing/Nursing Home Residence: Supervised visitation is in place. Please review the current policy here: or call Nicci Nicholson for additional details (585) 798-8120.

The Following Will Not Be Permitted:

  • Anyone who reports or exhibits shortness of breath, fever, cough, or other potential COVID-19 symptoms
  • Individuals who have an active diagnosis of COVID-19 or who are persons under investigation for COVID-19.
  • Individuals wanting to visit a hospital patient who has an active diagnosis of COVID-19 or who is a person under investigation with COVID-19 or had contact with a person who is actively under investigation for COVID-19 within 10 days.
  • Individuals under quarantine for any other reason including out-of-state travel as defined by the most current New York State travel advisory.

COVID-19 Testing: The price of a COVID-19 test at all Orleans Community Health facilities is $100.00. Based upon the funding and programs available to date patients will not be responsible for COVID-19 test costs. (*Please note that COVID testing is not available at Medina Memorial Hospital at this time.)