Billing Rates / Procedures
What is Price Transparency?
Price Transparency is the approach used by Orleans Community Health to help patients understand the complexities of health care pricing and empower patients to make informed decisions regarding their health care.
Hospitals are required by law to make available information about their standard charges for the items and services they provide. We support price transparency.
For our patients to understand their potential financial liability for hospital services, we are making our hospital charges available to patients.
The price can differ from patient to patient for the same service if a complication or different treatment is needed.
To request pricing, please call (585) 798-8400.
Important Information about Paying for Your Care at Orleans Community Health
Orleans Community Hospital is a participating provider in many health plan networks. You can find a list of the plans in which we participate in by clicking here: health plan participation. Some health plans use smaller networks for certain products they offer so it is important to check whether we participate in the specific plan you are covered by. Our list will tell you if we do not participate in all of a health plan’s products.
It is also important for you to know that the physician services you receive in the hospital are not included in the hospital’s charges. Physicians who provide services at the hospital may be independent voluntary physicians or they may be employed by the hospital. Physicians bill for their services separately and may or may not participate in the same health plans as the hospital. You should check with the physician arranging your hospital services to determine which plans that physician participates in. Information for physicians employed by the hospital can be found by clicking here: employed physicians. Orleans Community Health contracts with a number of physician groups, such as emergency room physicians, anesthesiologists, radiologists, cardiologists, and pathologists, to provide services at the hospital. Contact information for the physician groups the hospital has contracted with is available by clicking here: contracted physicians. You should contact these groups directly to find out which health plans they participate in.
You should also check with the physician arranging for your hospital services to determine whether the services of any other physicians will be required for your care. Your physician can provide you with the name, practice name, mailing address and telephone number of any physicians whose services may be needed. Your physician will also be able to tell you whether the services of any physicians employed or contracted by Orleans Community Health.