Ambulatory Patient Representative – Surgery Clinic

Orleans Community Health Medina Hospital is seeking a Full Time Patient Services Representative to join our team located at our Surgery Clinic in Medina Hospital.  If you are a people-person that enjoys serving others, has great attention to detail, and likes to work in a fun team environment, then we’d love to talk with you!

Shift and Status

Full Time day shift with a variable schedule (8am-4pm, 9am-5pm)

9% Shift Differential if working after 3pm

No Weekends or Holidays!

*** Twenty Dollars per hour in additional Shift Pick Up Pay!

Competitive pay and benefits package including PTO, health, dental and vision as well as a pension and 403(b) retirement plans.


Medina, NY 14103

Position Summary

To be considered for this position, primary duties will consist of check-in/out procedures for patients on multiple provider’s schedules, collection, verification and system entry of patient and insurance information, distribution of data, collection of copays, scheduling of all necessary testing, obtaining authorizations from insurance companies, telephone triage, and appointment scheduling.  This position requires a drive for helping people, an extremely high level of organization, with the ability to prioritize on a daily basis.  A vital part of our Admissions Team, this position must demonstrate professionalism in both dress and speech, along with proper phone etiquette and must demonstrate a positive attitude and willingness to serve the public!


Keyboard experience (40-60 wpm).

High school diploma; supplemented with one (1) year of related medical office experience.

Successful completion of an accredited medical office training program may be substituted for the required one (1) year medical office experience.

Professional in attitude, conduct, and appearance.

Knowledge of various insurance requirements and medical terminology.

Verbal and written communication skills with strong interpersonal/human relations skills.

Ability to maintain confidentiality.

Benefits and Perks

  • We offer an outstanding team-oriented environment, challenging and rewarding careers, and valuable benefits to our employees.Be a part of an experienced team: We are a family-oriented facility with many of our employees with us for 10, 20 or more years!

    Work in a highly-respected organization that is committed to quality patient care!

    Flexible scheduling that works around your school schedule.

    Competitive wages, superior pension and retirement plan with employer contributions.

    Shift differential for working evening and night shift.

    Excellent vacation, holiday and sick leave package.

    Tuition assistance to provide opportunities for career growth.

    Independent health insurance, dental, vision and no-cost life insurance.

    Free parking, safe and quiet country setting in Medina along the historic Erie Canal!

    The satisfaction of knowing you’re making a difference in someone’s life every day.

About Us

Orleans Community Health is comprised of Medina Memorial Hospital, (a designated Critical Access Hospital), Renal Dialysis Centers located in Medina and Batavia, NY, Primary and Walk-In Clinic in Albion, NY, a 30-bed Skilled Nursing Home, Outpatient, and Ambulatory Services, and Community Partners Wellness Center. We are always looking for positive, dependable, caring individuals to join our team!

Our Mission

To improve the health of the communities we serve by providing equal access to quality health care services at the right time, in the right place, with the most efficient use of resources.